TECHNICAL REQUIREMENTS TO RECEIVE LIVE STREAM:
a: **Please Note**
Windows Media Player 6.4 is designed for
Windows 95 & NT which are no longer supported by Microsoft.
*an unaltered version of Internet Explorer 5.5 or higher
is suggested for use in all configurations below.
the earliest version capable of working with eonstreams is
Windows Media Player 7.1
Minimum system requirements
Microsoft Windows® 98, Windows 98 Second Edition,
Windows 2000orWindows Millennium Edition
Pentium 166 megahertz (MHz) processor
128 MB RAM
56-Kbps modem
16-bit sound card
256-color video card
Recommended system requirements
Windows 98, Windows 98 Second Edition,
Windows 2000, Windows Millennium Edition or XP.
Pentium or AMD Athlon K6 266 MHz processor or faster
256 MB RAM
56-Kbps modem (audio for dial-up only), DSL or Cable
24-bit true color video card
Windows 98 SE Users:
Please consider downloading this player,
Windows Player 9 Series.
Windows 98 Users:
Please consider downloading this player,
Windows Media Player 7.1
(The Windows Media Player 9 Series
is not supported on your Operating System.)
Mac users
Below are the minimum requirements for Mac users.
1. All Mac users must use either Internet Explorer 5 or Safari.
there are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X &
Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
get IE5 for Mac here
Apple® Safari for Mac OS X
get Safari here
2. All Mac users must use Windows Media Player.
The version of WMP is determined by the OS of the Mac user.
The links for each version of WMP needed for
each Mac OS are below:
Windows Media Player 7.1 for Mac OS 8.1 and higher
get WMP 7.1 here
Windows Media Player 9 for Mac OS X
get WMP 9 here
**Multi-bit rate streams are not accessible by Mac users**
Frequently Asked Questions
q: I can’t access the stream. It won’t work!
a: You may not have the latest versions of the
critical software needed to access the online media.
Always check your system for the latest updates
available for Internet Explorer and Windows Media Player.
Click on the links below to get the FREE updates:
IE and Windows Operating System updates, patches and fixes.
latest Windows Media Player compatible with your system.
q: I have all of the latest and greatest updates… it still won’t work!
a: Check all of the suggestions below:
1. Please make sure and use only Internet Explorer
to access the online player.
If you use an AOL browser, a browser with frames like Hotmail,
or any other specialized/altered browser,
you may not be able to get the online player to work properly.
Just make sure and open a new window of
Internet Explorer before you try to
open the player and/or website.
2. Make sure you don't have a pop-up blocker on your system.
This will prevent the login screen and player from opening.
if you do have a pop-up blocker on your system,
either temporarily disable it or hold down the "ctrl" key while
clicking to open the login screen or player
If the "ctrl" key doesn't work,
consult the directions found in your pop-up blocker "read me" file.
Make sure you don't have a FunWebProducts application
installed on your system.
It will prevent your player from working.
3. Check your internet connection speed,
it might be extremely slow at the time you
tried to access the player.
This can cause the media to "never" play
(actually, it is constantly buffering).
If you are using a dial-up connection (modem),
you will usually get varying connection speeds.
Often, the speed is much slower than your
28k or 56k modem is capable of producing.
We recommend calling your 'ISP' (internet service provider)
to inquire about alternate dial-in numbers.
Hopefully, they will have several numbers with which
to get a better connect speed.
q: Help! i'm getting a "session expired" error
a: Please make sure the following steps are
followed to ensure access to the media stream
IE for Windows:
1. Click on 'tools', which is located on the IE 5 menu bar
2. Select 'internet options'
3. Click the 'security' tab
4. I have also attached a ‘Technical specifications’ sheet including recommendations and FAQ information for the player. Please publish the content of this document on your website to minimize problems and questions from your listeners. The information provided here should solve the vast majority of potential issues. We appreciate your cooperation!
Click on the 'custom level' button
5. Configure the categories by following these steps:
Active X Controls and Plug-ins
- enable 'download signed ActiveX controls'
- enable 'run ActiveX controls and plug-ins'
- enable 'script ActiveX controls marked safe for scripting'
cookies
- enable both options
downloads
- enable 'file download'
miscellaneous
- set 'software channel permissions' to 'medium' safety
scripting
- enable all options
user authentication
- skip this category
6. Click ok
7. Select the 'general' tab
7. Click the 'settings' button
(located in the 'temporary internet files' category)
9. Click the option marked 'every visit to the page'
10. Click 'ok'
11. Click the 'delete files' button
(located in the 'temporary internet files' category)
12. Click 'ok'
13. Click 'apply'
13. Click 'ok'
15. Click the 'refresh' icon on the toolbar and try the broadcast again
IE for Macintosh:
1. Click on 'edit', which is located on the IE 5 menu bar
2. Click on 'preferences'
3. Under the web browser, click on 'web content'
4. Enable all options in the 'active content' section
5. Click on 'cookies' under the 'receiving files' section
6. Make sure that the selection for 'when receiving cookies'
is 'never ask'
7. Click ok
8. Click the refresh icon on the toolbar and try the broadcast again
Netscape for Windows:
1. Click 'edit', located on your Netscape toolbar
2. Select 'preferences'
3. Click 'advanced'
make sure 'advanced' is highlighted
4. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images
-enable 'Java'
-enable 'JavaScript'
-enable 'Java Script for mail and news'
-enable 'style sheets'
5. In the 'cookies' category, select 'accept all cookies'
6. Click the '+' sign to the left of the 'advanced' category
7. Select 'cache' under 'advanced'...
-click the 'clear memory cache' and 'clear disk cache' buttons
(click 'ok' after each button)
-under the
'document in cache is compared to document on network'
category, select 'every time'
8. Click 'ok'
9. Click the 'reload' icon on the toolbar and try the broadcast again
Netscape for Macintosh:
1. Click 'edit', located on your Netscape toolbar
2. Select 'preferences'
3. Click the word 'advanced' (make sure 'advanced' is highlighted)
4. Enable the following options in the 'advanced' category by
checking the boxes next to them...
-automatically load images and other data types
-enable Java
-enable JavaScript
-enable Java Script for mail and news
-enable style sheets
5. In the 'cookies' category, select 'accept all cookies'
6. Click the 'open arrow' next to 'advance' to
access additional functions
7. Select 'cache' under 'advanced'...
-click the 'clear disk cache now' button
-under the 'page in cache is compared to page on network',
select 'once per session'
8. Click 'ok'
9. Click the reload icon on the toolbar and try the broadcast again
MIMIMUM REQUIREMENTS FOR MAC USERS
1. All Mac users must access the players through either
Internet Explorer 5 or Safari
There are two versions of IE for Mac users:
Microsoft® Internet Explorer 5 for Mac OS X
Microsoft® Internet Explorer 5 for Mac 8.1 to 9.x
Get IE 5 for Mac here
Get Apple® Safari for Mac OS X here
2. All Mac users must use Windows Media Player to
access the streams.
The version of WMP is determined by the OS of the Mac.
The links for each version of WMP needed for each Mac OS are...
Windows Media Player 7.1 for Mac OS 8.1 and higher.
Windows Media Player 9 for Mac OS X
Common Problems:
If the player does not open when you click to listen, it usually means one of two things: (1) Your popup stopper needs to be adjusted to allow a window to open on this page or (2) Javascript is disabled in your browser settings.
Some companies block streaming broadcasts. If the streaming player opens but you cannot connect at work, check with your network administrator.
If you always get "Error. Please try to re-connect" and you are not blocked by your company, it usually indicates problem with your setup. First, try installing the latest version of Windows Media Player. It is a free download by clicking the Media Player logo above.
Buffering, dropouts, lost connections: Many things can cause you to lose the stream. A slow computer, not enough memory or even running several programs at once can make your PC lose the connection. If you tend to hear a lot of hard drive activity when using your PC, that's usually a sign that you need more memory.
Windows Media Player 6.4 or higher is required. If you have Windows, you probably already have it. If you would like the newer version or need to reinstall, click the Media Player button above to download a free copy. Many times, problems can be fixed by installing the latest version.
